New Delhi: A woman had a panic attack after Air India employees refused entry at the boarding gate for a flight. This was revealed in a video posted by the woman’s nephew on Instagram.
Further, the nephew alleged that the staff called the security personnel and instead of calling for medical aid, the heart and diabetic patient was thrown out of the airport. In an official statement, the airline has said that the video is “misleading”. News24 does not confirm the date or accuracy of the viral video.
What’s the woman saying?
According to the Instagram post, here’s what happened…
The woman and the two passengers accompanying her had to face technical difficulties at the security check post. He asked the Air India staff to help him board on time.
– They were denied cooperation. Such a claim was made.
When he completed the process, he told the Air India staff that he would reach the boarding gate in five minutes as he was accompanied by a heart and diabetic patient.
Yet the gates were closed for them.
The woman’s son had a final exam on the same day, thinking that she had a panic attack and she fainted. According to the nephew’s post, he was asked to leave the airport instead of offering medical help.
What did Air India say?
According to Air India, the woman and the two accompanying passengers reported after the boarding gate was closed, though they were called several times to report.
In addition, the airline said that a doctor was called soon after the woman fell, but she began to feel better and refused any medical or wheelchair assistance.
“A video clipping is being circulated on various digital platforms showing the incident of an Air India passenger at the Delhi airport,” the airline said. It paints a misleading picture of Air India’s indifference towards a passenger who is lying near the gate.
“Air India always accords topmost priority to the safety and comfort of passengers,” an official statement said. However, as a responsible airline, we have to follow the rules laid down by the regulatory authorities and in any case, we cannot delay the flight, especially when all the passengers have boarded on time.
first published:May 11, 2022, 5:03 p.m.